Hospitality Training Tips

Amery Gabriel Private Educational Institute presents these hospitality training tips for new students in the hospitality management industry. Many students using these materials are already practicing professionals in the industry who want to learn more. Others may just be entering the field. All have something important in common: the desire to learn and to improve. These hospitality training tips will make your learning more productive and successful.

Hospitality Training Tip #1:
Your attitude helps you learn

The most important learning principle relates to your attitude toward learning. If you want to learn, you will; if you do not want to learn, you will not. Your attitude will be influenced by the reasons you are taking this course.

Here are some positive motivations:
1. I want to learn.
2. I want to improve myself.
3. I want to learn so I can do my job better.
4. My company thinks so much of my potential that it is sending me to this class.

Here are some negative motivations:
1. I have to do this because my boss (mother, father, other) says so.
2. Attending these classes is better than working.
3. Other people are taking the course so I guess I will, too.

If you are motivated by the positive factors, you have a positive attitude; you will do well in this course and progress toward your goals. If you are influenced by negative reasons, think about the opportunities you are missing. We want to help you learn as much as possible about this subject. You must decide how the information will be used. Your attitude of improving yourself through new skills and knowledge will help you go as far as you wish to go in your career.

Hospitality Training Tip #2:
Plan and organize to learn

Set aside a regular time and place for study.
It is suggested that independent study students spend approximately five hours weekly for study.

Use a weekly schedule to plan for your study
You do not need to schedule one long block of time. Short study intervals spaced throughout the week can (and should) be used. For example, a half-hour daily bus ride, a one-hour session while doing laundry, and two 45-minute sessions on a non-workday provide the time for the five hours of study recommended for independent learning students. Turn off your TV for a while, and see how much you can accomplish!

Once your study schedule is developed, stick with it!
Many people call this attitude “stick to itiveness.”

Decide what you want to accomplish during each study period and do it.
For example, “During one study session, I will read 15 pages in the text,” or “I will take the assignment Review Quiz.”

Hospitality Training Tip #3:
Read the Course Text to learn

Study the required chapters in the text as directed:

Before you begin to read the text, skim through the assigned chapters and note the chapter headings. Read the chapter summary (if one is given); get a feeling about the chapter.

As you read the chapter, ask yourself:
1. Do I understand what I am reading?
2. Does the subject apply to me or to my job? Can it apply?
3. Does everything make sense given what I already know?

Consider making a brief outline of the chapter.

This will keep you alert and will help you understand the material. (You must know what you are reading in order to write it down in your own words.)

Underline, highlight, or make any other marking to help you with your reading.
Generally, it is best to read a section first and then go back it to mark the important points.

To read better, follow these suggestions:
1. Practice reading using assignments, magazines, books, and newspapers. Reading is a skill; the more you do it, the better you do it.
2. If you find an unfamiliar word in what you are reading, look it up in the dictionary. Learn it. Reading becomes easier as you develop your vocabulary. If you do not have a dictionary, go out and buy an inexpensive paperback edition, or ask the librarian in your local library to recommend one.

Hospitality Training Tip #4:
Take Review Quizzes and Progress Tests to Learn

Be prepared for every review quiz and progress test.
If you have studied properly, quizzes and tests will be easy. Review Quizzes and Progress Tests help you; they tell you where additional study may be needed. All quizzes and test questions are concerned with important information presented in the text. Since the Final Examination may contain questions covering concepts already tested in the Quizzes and Progress Tests, studying the Review Quizzes and Progress Tests is one way to prepare for the Final Examination. Do not, however, rely only on this method of preparation, because the Final Examination will also cover topics not necessarily covered in the Review Quizzes and Progress Tests.

To be prepared means to review:
1. Review your notes taken during study times
2. Review the Outlines and other notes from reading assignments in the text
3. Review the questions at the end of each assignment.
4. Review the highlights of the course as provided.

Review sessions should be kep short.
Reviewing for quizzes or Progress Tests should not take more than a half-hour. The Final Exam review may be done in several sessions.

Have a proper attitude towards the evaluation process.
Quizzes and tests are not designed to trick or humiliate you. They are designed to help you show how much you know and to give you a reward for studying. Following this step- by-step process will help you do well on all quizzes and tests. You will be able to show your knowledge and apply what you have learned to your work.
If you should have questions, problems, or just a desire to stay in touch simply contact your instructor or tutor. Feel free to communicate your concerns, so your instructor or tutor can get to know you on a personal basis. You will get immediate feedback, which can help you in the rest of the course. Staying in touch and asking questions will help you learn from the testing process.

Anticipate “final exam” questions.
The format used for Review Quiz and Progress Test questions (true false and alternate/multiple choice) can also used for the Final Examination. The “pool” of information for the Final Examination is limited by the content of the course. Review Quiz and Progress Test questions will have already covered much important information. Since some Final Examination questions may also cover those topics, you should know the material suggested by them. However, the Final Examination will certainly ask questions that have not yet been asked in either Review Quizzes or Progress Tests. In preparing for the Final Examination, you should also review the text, the Key Principles and Concepts, and the Course Highlights.

Spend some extra time reviewing areas in which you may have had difficulty earlier.
For example, if you did not understand something after a second reading or if you missed some test questions initially, some extra study might be helpful. You may also want to contact your authorized E.I.’s instructor or tutor as the case may be.

When taking tests:
Read instructions and questions carefully. For example, when answering a multiple-choice question, remember to select only one answer. If more than one seems to be correct, choose the best answer. Email your answer sheets only – 2 or 3 at a time and save your answers on the progress test papers so you may make comparison when the corrections arrive and learn from mistakes made if any!

Hospitality Training Tip #5:
Preparing for the Final Examination

After completion of the last Progress Test, it is time for the Final Examination. You should allow time for review before taking the exam. As stated and suggested earlier, use the text, the Key Principles and Concepts, and the Course Highlights provided as review tools.

Contact your instructor who will make the necessary arrangements with your proctor to administer the Final Exam.
Your proctor will be informed of the procedures to follow and will contact you to set up a convenient time and location. The Final Exam consists of 100 usually “multiple choice” questions. A minimum of 69% is required to qualify for the certificate and 90% to have the appellation “With Honours”. In case of failure, a second opportunity is provided at little cost.

Use the Final Examination Answer Sheet provided by your proctor.

During the Test
1. Clear your desk. No cell phone allowed or other electronics.
2. Use of English dictionary (paperback only) and small calculator is permitted subject to proctor’s examination.
3. Use a BLACK pencil only.
4. Print your name in the boxes, as you want it to appear on your certificate, and fill in the grid appropriately.
5. Fill in the spaces completely with your best answer, e.g.: [[ B ] ]
6. Use a good quality eraser, IN CASE you must change your mind
7. The test is 2 hours duration – a short extension may be provided at the proctor’s discretion. (Maximum: 15 minutes)
8. Upon completion, return both the test papers and the answer sheet to your proctor.

After the final examination
As instructed, the proctor will mail the answer sheet and destroy the test papers. Unofficial results will be provided upon 48 hours of receipts and official results will follow within 3 to 4 weeks. The ensuing certificate will be mailed immediately upon receipt.